The payment reminder allows you to draw your customers' attention to outstanding payments. The payment reminder can be set for different time intervals. The reminder is sent automatically by aufinity.com by e-mail. In order for aufinity.com to remind the customer of their outstanding payment, the payment must be sent to the customer via the bezahl.de platform.
Setting payment reminders
Payment reminders can be configured and activated by the administrator of an organization in the organization settings in the Payment reminders field. You can choose between several default settings. The default settings specify the interval at which a payment reminder is sent to the customer.
The administrator can choose from the following default settings:
Deactivated
It is not possible to set payment reminders. Neither when creating payments nor subsequently for payments that have already been created.
Do not send
No payment reminders are sent. However, the option to send payment reminders is activated. It can be set when creating (see above) and subsequently for payments that have already been created (see below).
Every day
After a payment has been created and sent to the customer via aufinity.com, a payment reminder is automatically sent to the customer every day.
Every third day
After a payment has been created and sent to the customer via aufinity.com a payment reminder is automatically sent to the customer every third day.
Every fifth day
After a payment has been created and sent to the customer via bezahl.de, a payment reminder is automatically sent to the customer every fifth day.
Every seventh day
After a payment has been created and sent to the customer via aufinity.com, a payment reminder is automatically sent to the customer every seventh day.