Processing times
Efficient service starts with speed and ends with the quality of the individual statements.
We promise that your initial contact via chat and telephone will be answered immediately, in less than a minute, and via email in less than 5 minutes, in order to support you directly and provide you with advice and assistance.
Quality promise
We attach great importance to our internal training concept in order to keep our service team up to date and thus provide our customers with a high level of satisfaction after the purchase.
Communication
We continually review our communication channels to ensure that we maintain our high standards on a daily basis. If you are unhappy with us or have any issues, please let our team know directly.
Support
We offer you an all-round carefree service. Our focus is on assisting you with all your questions and concerns and finding solutions together with you. If you have questions about the status of your payment, technical anomalies or even bugs, we will do everything we can to provide you with answers and assistance as quickly as possible and take you with us on this journey. In this way, we ensure that even in the most precarious situations, the customer is satisfied and relieved.